Orders are processed and shipped within 1 to 3 business days. Once your order has shipped, you will automatically receive a tracking number via email to track your package.

Delivery time depends on the product and the location of our suppliers. Generally, it takes between 6 and 12 days to receive your order. Please note that off-season deliveries or due to unforeseen circumstances can sometimes take a little longer.

We definitely offer this. In your shopping cart, you can click this option to make sure your order is delivered properly.

Insured shipping protects against theft, damage and delay.

Yes, once your order has shipped, you will receive a tracking number that allows you to track the status of your package. This is sent via email, so you are always aware of where your order is.

Enter your tracking number on the Track Your Order page.

If your order takes longer than the indicated delivery time, please contact us at support@mavon-mode.com. We will help you find out the status of your package and resolve any issues. In some cases, we may send a replacement product or offer a refund, depending on the situation.

If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. Simply email us at support@mavon-fashion.com and we will guide you step by step through the return process.

Yes, the cost of returns is at the customer's own expense. You can choose the shipping method that is most convenient for you. Remember to keep the shipping receipt until the return is processed.

Unfortunately, at this time we do not offer direct exchanges. You can return the item and place a new order for the desired size or color.

Once we have received and verified your return, we aim to process your refund within 5-10 business days. You will receive a confirmation once the refund has been processed.

After you register your return, we will send you return instructions and the correct shipping address. Make sure you always register your return with us first, so we can handle everything smoothly.

With each product you will find a size chart to help you choose the right size. Still unsure? Feel free to contact our customer service team at support@mavon-fashion.com - we're happy to help!

We carefully select our collections and work with different materials such as cotton, polyester, viscose and elastane. With each product you will find a detailed description of the fabrics used.

We do our best to display colors as accurately as possible. However, please note that slight variations may occur due to your monitor settings or lighting when shooting.

Mavon Fashion is committed to quality and responsibility. We carefully select our partners and continue to search for sustainable and ethical production methods to minimize our impact.

To enjoy your purchase as long as possible, we recommend always following the washing label inside the garment. In general, we recommend washing garments inside out at a low temperature and avoiding putting them in the dryer.

You can always reach us via email at support@mavon-fashion.com. We aim to respond to your message within 24 hours.

Monday - friday: 9:00 am - 9:00 pm
Saturday: 10:00 am - 5:00 pm
Sunday: 12:00 am - 5:00 pm

Feel free to send us an email with your order number and your question to support@mavon-fashion.com or go to our contact page. Our team is ready to help you quickly.

We do our best to answer all inquiries within 24 hours, except on weekends and holidays. During busy periods it can sometimes take a little longer, but we always help you as quickly as possible.

Yes, absolutely! Unsure about a size or want advice on a product? Contact our team at support@mavon-fashion.com - we'll be happy to help you personally.